Problem: Registration classes, amounts or other not correct.
Possible Solution: Ninety percent of all tuition/refund issues are centered around incomplete setup. To start troubleshooting, you'll need the following pieces of information:
Open the Registration, Academic, Register (Offical/Unoffical) screen for this student/term and click load. Jot down the registered courses, making a note on the Cost Center/Refund Schedule attached to each course. This information is available in the offering grid and in the registered list. Don't forget to look at the dropped tab for courses that may have been dropped.
Click on the Student Status link and jot down the following information:
Checking for Tuition Questions you'll need the following:
Open Registration >Offering >Tuition & Refund Setup. Find the term/cost center in question and double click to look at the cost type definition (You might have to look at multiple cost centers if the student has registered for more than one. Make sure that the student's cost center is setup for each registered cost center.
Incidental Fees, Insurance Fees are determined based upon the Student's Campus. Look at the Campuses reference table, find the student's campus and look at the defined Cost Center. This cost center will be used to determine which Incidental and Insurance fees to use. Make sure that this cost center is defined in Tuition Setup. Make sure that the incidental and Add/Drop transdocs are defined in the Campuses Reference Table.
Click on the CostCenter reference table. Make sure that the Tuition Charge, LabFee (amount determined by the course LabFee field), Insurance Fee, Hourly Fee (amount determined by the hourly fee field on the offering record), LateRegFeeDoc, and AuditFeeDoc are completed properly. Remember blank values will produce a blank transaction document in Billing if the system determines that a fee needs to be charged.
Click on the Cost Type reference table. CAMS allows clients to have a student based billing by defining different cost types documents. If a Cost Type has a Tuition Document defined (non blank), then all the above documents will be picked up from the Cost Type reference. Again, if the student's cost type has a non blank Tuition document, then all the other associated tuition documents MUST also be completed.
For refund Issues the process is similar except the information you need is the following:
Click on the refunds tab in Offering Tuition Setup and make sure that the Refund Schedule/Refund Type are setup properly. Refunds are calculated whenever a negative tuition amount is determined. If the effective registration date <= the First day of class defined in the refund schedule a 100% refund is always used. Refund percentages are based upon if the Effective Registration Date <= Refund Date. Schools should always have a date with a zero refund percentage.
At this point you have all the information needed to determine what happened. Remember, CAMS makes an exact match so Blank <> Default