Troubleshooting

Crystal Reports

Reports only display a red X.

Problem: All reports are displaying a red X instead of any data.

Possible Solution: Ensure that the PC has the correct "Trusted Site"

Open Internet Explorer > Tools > Internet Options.
In the Internet Options window select the "Security" Tab.
Highlight "Trusted Sites" (Green Circle with checkmark) then click on the "Sites..." button.
Ensure the name of your site for CAMS Enterprise is listed. (If it is in the list skip to step 8.)
Enter the name of your site where CAMS Enterprise is located. This will be in the format of "Error! Hyperlink reference not valid." CAMSEnterprise is the default, however it may be called something different on your site (e.g. "cams", or "ecams").
Uncheck the box labeled "Require server verification (https:) for all sites in this zone."
Click Add
Click OK.

Set the Security using these steps:

With the icon for "Trusted Sites" (Green Circle with checkmark) still highlighted, click the "Custom Levels" in "Security Level for this zone."
Under "Reset custom settings", select LOW from the "Reset To:" drop down list.
Click Reset.
Then click OK.
Click OK again.
Browse to and load the ActiveX.asp file. All of the controls should load.
Run a report.
If the report displays correctly then repeat these steps for each person's PC that has the problem.