Cannot view portal reports
Problem: Get a red X instead of the report.
Possible Solution: You are receiving the "Red X" because you do not have java virtual machine installed on your PC.
Here is a link that might help: http://java.com/en/download/manual.jsp
Got to this page and look for your OS. After the JVM is installed you can then go to http://java.com/en/download/installed.jsp to verify that it is installed and running.
In order to keep browser independent for the portals we have to use Crystal's Smart Java Viewer to view the reports.