Troubleshooting Pending Financial Aid

Pending Financial Aid Continues to Display on Billing Statements

Problem: Financial Aid awards that has been transferred to Billing continue to show as pending on billing statements.

Possible Solution: Verify that the award was actually transferred.

Sometimes Financial Aid and/or Billing personnel say an award has been transferred but the billing statement still says the award is pending.
To see if an award has actually been transferred you can refer to the Sent to Billing field on the award. If there is no text in the Sent to Billing field it has not been transferred. If it says Yes it has been transferred. If it says No then Billing deleted the transaction from the batch and sent it back down to Financial Aid to be adjusted and retransferred.
Another reason an award shows as pending is because it is not associated with a financial aid status record and the user does not see the award listed. To check this set the Filter to Package field to All and look for another copy of the award.
A third reason is because the financial aid award was created in Financial Aid and also manually created in Billing. Since the Financial Aid award has not been transferred to Billing it will display as pending.
To ensure that awards do not display as pending set the Show on Statement field to No for those awards you do not want to display on the billing statement.