Troubleshooting

Grades are not calculating correctly.

Problem: Grades are not calculating correctly or receive error message 16002.

Possible Solution:  Errors when saving grades usually happen when a grade is missing in your grades table (CAMS Manager -> Lookup Table options -> Custom Grade Entry).  All grades must be defined here for the grade catalogs the students are assigned to.  Even if you assign a "blank" grade to a student it still has to be defined in your grades table.

One way to find out what grades are missing is to Rebuild All Grades from Cams Manager.  When the process starts, the first thing CAMS does it check to make sure all the grades in your student academic table (sracademic) are defined.  If they aren't then the process stops and displays the missing grades.

Back to Troubleshooting Menu