No Activities Display in Constituent or Ledger Correspondence
Problem: There are export or email activities that do not display in the Constituent Correspondence report section but do display in the Ledger Correspondence or vice versa.
Possible Solution: This references Development >Reports >Correspondence. Depending on where the activity is created it can be marked as a Ledger activity or a Constituent activity. Activities will not display in both reports.
Mail Merge Export and Email Activities created directly on the constituent’s account will be considered Constituent Correspondence. These activities will only display in the Constituent Correspondence report section. Mail Merge Export and Email activities created from batch or ledger entries will be considered Ledger Correspondence and will only display in the Ledger Correspondence report section.