Troubleshooting

Crystal Reports

Reports will not display and all settings look correct.

Problem: Reports will not display and all settings look correct.

Possible Solution: Steps to start troubleshooting.

The ActiveXViewer Code base version may be incorrect in our SmartViewerActiveXv8.asp page to what has been installed. To see which version is installed navigate to the following:

C:\Program Files\Common Files\Crystal Decisions\2.0\ crystalreportviewers\ActiveXViewer

Then open up the ActiveXViewer.cab with Winzip. Double click on the crviewer9.inf file to open it in Notepad. Search down the inf file until you locate the [CRViewer9.dll] and look at the FileVersion entry. You may see 9.2.0.528, 9.2.1.175, and/or the latest hot fix of 9,2,2,467. Write these down or copy them to the clipboard.
Open up ..\CAMSEnterprise\reports\SmartViewerActiveXv8.asp. Locate the Codebase for the activex viewer object.<OBJECT ID="CRViewer" CLASSID="CLSID:2DEF4530-8CE6-41c9-84B6-A54536C90213" WIDTH=100% HEIGHT=100% CODEBASE="/viewer9/activeXViewer/ activexviewer.cab#Version=9.2.0.528" VIEWASTEXT>
Modify the version information you retrieved from the inf file.
Next check the NTFS Security Permissions to the C:\Program Files\Common Files\Crystal Decisions folder. Everyone should have Read/List/Execute permissions.
You may have to create a trusted site to the root of your CAMS Web server ( to make sure that the viewer9 directory has download/install privileges).