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Troubleshooting
Connectivity
Need to change from DNS to IP in Global ASA
and CAMSLicense table.
Problem: DNS is not resolving
correctly to CAMS Enterprise or DNS not in use.
Possible Solution:
Two changes are necessary:
- Change the global.asa file
- Find the global.asa file in the root of the CAMS Enterprise
physical file structure.
- Change every occurrence of "http://yourwebsite.edu"
to the internal IP address.
There are 3 places:
- Application("IESERVERIP")
- Application("CODEBASEIP")
- Application("BasePicURL")
- Reset IIS.
- Change the CAMSLicense table
- Inside SQL Server Enterprise Manager, open the Microsoft
SQL Servers object: SQL Server Group object > Server object (for
CAMS Enterprise) > Database object > CAMS_Administration database.
- Click the Tables object.
- Right mouse click on the CAMSLicense table.
- Choose "Open Table ->>> View all Rows".
- Change the value in the field "IESERVERIP"
for the row with the "CollegeName" of “Your College”.
- The IP must be the same as the IP used in step 1.
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